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March 24, 2020

COVID-19 Update from The Lookout

To our Lookout visitors and guests,

The safety and wellbeing of our homeowners, guests and team members is of utmost importance. Following the guidance from local and national health organizations, and to support our state’s efforts to curtail the virus, The Lookout will be closed for guest stays from March 25, 2020 through May 4, 2020. Our dedicated team is working remotely to assist with rental and real estate inquiries.

Lookout Cottage Rentals
Daily, 9:00 a.m. – 4:00 p.m.
855.557.6714
inquiry@chelanlookout.com

Lookout Real Estate
Daily, 9:00 a.m. – 5:00 p.m.
sales@chelanlookout.com

PEACE OF MIND POLICY
To provide peace of mind, The Lookout has adjusted our policies for more flexibility regarding your upcoming travel.

EXISTING RESERVATIONS
We will be reaching out individually to all rental guests with existing reservations set to arrive between March 25 and May 4 to reschedule or cancel their stay.

For our guests with reservations arriving between May and May 20, fees will not apply to reservation changes or cancellations made at least 48 hours prior to your scheduled arrival.

NEW RESERVATIONS FOR ANY FUTURE TRAVEL
Reservations made between April 1, 2020 and May 15, 2020—for any future arrival date—can be changed or cancelled at no penalty for up to 14 days prior to your scheduled arrival.

We will continue to monitor the situation and adjust our operations and policies as necessary.

We thank you for your understanding as we all work together to collectively overcome this significant challenge.

Stay healthy and let’s remember to take care of ourselves and each other.

Regards,

Dallas Widmark
General Manger
The Lookout at Lake Chelan

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