WORKING AT THE LOOKOUT

Guest Service Associate

The Lookout is seeking a Guest Service Associate to help ensure our Owners and Guests have a memorable and welcoming experience while visiting our resort. Warm, thoughtful, and gracious hospitality is at the heart of our culture, and this role plays a key part in delivering outstanding service.

Guest Service Associates greet Owners and Guests, assist with questions or concerns, and support day-to-day front-of-house operations.

Responsibilities Include (but are not limited to):

• Answer telephones using proper etiquette and direct calls appropriately
• Receive guest and owner requests and ensure appropriate follow-up actions are taken
• Respond to inquiries regarding resort amenities, services, policies, local attractions, dining, and directions
• Communicate with other departments as needed via phone
• Complete check-in and check-out procedures and collect payments
• Make, confirm, and cancel reservations and assist with reservation-related questions

Qualifications:

• Customer service-oriented with a friendly and professional demeanor
• Ability to lift and carry up to 15 lbs
• Frequent lifting, pushing of supplies and equipment
• Ability to stand, walk, reach, and occasionally stoop, bend, or kneel for extended periods
• Ability to work independently and follow task priorities and instructions
• Clear verbal communication in English
• Basic computer skills and comfort with technology, including mobile apps

Reports To: Guest Service Manager

Work Schedule:

• Full-time position
• 32–40 hours per week on average
• Variable morning and afternoon shifts
• Weekends and holidays required

Compensation:

• $18.00 per hour
• Job Type: Full-time
• Work Location: In person

Interested applicants:
Please send your resume to Jazmin@chelanlookout.com